General functions
1 customer research and development management: according to Xia Yan group management need, through organizing customer survey to understand all aspects of the group all kinds of customers, for the group of potential customers, meet customer needs to provide service and provide a basis for.
2 : customer relationship management through the establishment and perfect customer service system, continuous improvement of customer services, the group won a good reputation, and to consolidate and strengthen the group client relationship, as the group's sales support the work of.
3 large customer management: set up a special customer service team, for the group of large customers tailored personalized service model, to provide targeted the full range of services, and customers so as to guarantee the stable relations of cooperation, enhance group operating profit.
After sale service management : the establishment of 4 after sale service management system and standard, organization and implementation of group customer service service, commitment, to solve customer problems, improve customer satisfaction and loyalty.
5 customer complaint management: establish and perfect customer complaint management; the use of reasonable complaint handling skills to eliminate customer dissatisfaction, avoid misunderstandings between enterprise and customers, as the group's business and sales activities to create the best environment.
6 customer information management : the establishment of customer information management system, on all aspects of customer information and timely collection, summary, filing, and special customer analysis, marketing strategy, customer service strategy of providing basis.
7 call center management: through the establishment of advanced call center system and a suitable business model, effective for customers with high quality, high efficiency, a full range of services, improve customer service efficiency; at the same time, further coordination group internal management, to assist the Group subsidiaries marketing and sales work.

8 call center management: through the establishment of advanced call center system and a suitable business model, effective for customers with high quality, high efficiency, a full range of servicesto assist the Group subsidiaries marketing and sales work.
Functional subdivision
Customer Service Department of the core value, is through the establishment of a perfect customer service system, to provide better customer service, maintain and continuously improve customer 's satisfaction to enterprises, enhance corporate brand awareness and reputation, enhance market share, so as to create everfount business group. Customer service department specific functions.